TERMS AND CONDITIONS

OUR TERMS


1.  THESE TERMS  

These are the terms and conditions on which we supply products to you, whether these are goods or services. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.


2.  INFORMATION ABOUT US AND HOW TO CONTACT US  

We are COPPER & MAUVE LIMITED, a company registered in England and Wales. Our company registration number is 11669923.

You can contact us by writing to us at hello@copperandmauve.com.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


3.  OUR CONTRACT WITH YOU  

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.


If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 

4.  OUR PRODUCTS  

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary.


Product packaging may vary. The packaging of the product may vary from that shown in images on our website.


Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.


5.  YOUR RIGHTS TO MAKE CHANGES  

If you wish to make a change to the product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Once the order has been dispatched, we will be unable to make any changes.

 

6.  OUR RIGHTS TO MAKE CHANGES  

Minor changes to the products. We may change the product or service:

  1. to reflect changes in relevant laws and regulatory requirements; and
  2. to implement minor technical adjustments and improvements, for example to address a security threat.


More significant changes to the products and these terms. In addition, we may make material changes to these terms the product or service. You acknowledge that you will keep up to date with these terms and conditions as amended from time to time and your continued use of the website denotes your acceptance to these terms.

 

7.  PROVIDING THE PRODUCTS/SERVICE

The costs of delivery will be as displayed to you on our website or communicated to you once the final order is confirmed.


We are not responsible for delays outside our control. If our supply of the products or service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.


We may need certain information from you so that we can provide the products or service to you, for example, your name and delivery location. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either cancel the order (in which case, clause 10 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.


We may have to suspend the supply of a product to:

  1. deal with technical problems or make minor technical changes;
  2. update the product to reflect changes in relevant laws and regulatory requirements;
  3. make changes to the product as requested by you or notified by us to you (see clause 6).


9.  REFUNDS

Due to the bespoke nature of the goods/services, all orders are non-refundable. If you are dissatisfied with your order, please contact us as soon as possible and we will try to resolve the issue(s).


10.  OUR RIGHTS TO END THE CONTRACT  


We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

  1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
  4. you do not, within a reasonable time, allow us access to your premises to supply the services.


11.  IF THERE IS A PROBLEM WITH THE PRODUCT  

If you have any questions or complaints about the product, please write to us at hello@copperandmauve.com

 

12.  PRICE AND PAYMENT 

We accept payment with all major debit and credit cards. When you must pay depends on what product you are buying:

  1. For products, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
  2. For services, you must make an advance payment of 50% of the price of the services after the initial consultation, before we start providing them. We will invoice you for the balance of the price of the services when we have completed them.


13.  OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

We do not exclude or limit in any way our liability to you where it would be unlawful to do so including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987. All other warranties and damage are excluded.

 

14.  HOW WE MAY USE YOUR PERSONAL INFORMATION  

We will only use your personal information as set out in our privacy policy.


15. GOVERNING LAW

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.